Guaranteed car category.
When you make your booking, you have to state the category of the car
you wish to rent. Our team will do their best to provide you with the
required car. If it is not available, we guarantee that you will get a
higher category car at the same price.
Clear, all-inclusive rates.
No small print. No surprises. When you book with Autos Mertens-Rent A
Car, you know what you'll pay. Our rates include:
- Local taxes: I.V.A. or IGIC
- Unlimited mileage
- Full comprehensive insurance, except on:
- groups E1 and E2, that have an excess fee of 400 €
- groups Q and Q1, that have an excess fee of 600 €
- Free additional driver.
- The insurance also covers vehicle substitution in case of imperative
reasons.
- Free Cancellation Policy
Free airport service*.
The service to the airport is free. At all our destinations we have
either a desk at the Airport or one of the staff members will wait for you
at the meeting point
Out of hours delivery
For deliveries out of our office hours from 23:00h to 7:00h on the Canary
Islands) there is an extra charge of € 30.
Accessories
We offer child seats and booster seats for an extra payment of € 1.80 per
day (plus VAT) with a maximum of € 15.03 (plus VAT).
Delivery of the keys, patrol and traffic fines.
For your total comfort, the delivery of the keys and documents take place at
our offices at the airport.
Naturally, we will give you the car ready to enjoy and with enough fuel
to get to the nearest petrol station. Autos Mertens-Rent A Car does not make business with
petrol; therefore, the amount of fuel in the deposit depends on the previous
customer. If you drop the car off with less petrol than it had when you
picked it up, we will charge the difference to your account.
Please, enjoy your rental respecting the traffic regulations. The hirer
of the vehicle will be responsible for fines due to traffic violation or
illegal parking.
Driving licenses, experience and minimum age.
The driver must be in possession of a valid driving license that
allows him also to drive in the E.U. The driver must have held his driving
license for at least one year. All drivers have to be at least 21 years of
age.
Payment by credit card upon pick up.
Payment will be made by credit card at the time of pick up. The owner of the
credit card must be present upon collection. When making the reservation,
the customer has to provide us with all the necessary details; otherwise the
reservation will not be admitted. If you make your booking through our
Internet form, a "Secure Transmission", or secure server will be used.
Remember, your rental is only for Spain.
Our vehicles may not be taken abroad.
Our vehicles may not be taken on any ferry boat. Vehicles hired on the
Canary Islands may not be moved between islands.
Pick up and Drop off at the same office.
The drop off place must be the same as the Pick up.
Guarantee of privacy and security of your data.
Autos Mertens-Rent A Car respects the customer's privacy and does not sell or rent any
confidential information to third parties.
What is not covered by the insurance?
The insurance does not cover the following:
- Flat tires.
- Damage to third parties due to negligence or reckless driving.
- Damage caused to the vehicle due to negligence or reckless driving.
- Inadequate refuelling.
- Damage to tires and wheels.
- Loss or damage of car keys or remote locks. Depending on the type of
vehicle the charge ranges between € 30 and € 120.
- Damage to the lock, upholstery and rear shelf.
- Damage or loss of the child seats or booster seats.
- Damage or loss of aerials, car jack, security triangles, wiper-blades
and deposit cap.
- Damage to the engine due to negligence.
- Damage to the vehicle’s underside (housing, bodywork, etc.)
- Misuse of the clutch.
- Theft of the vehicle with keys in the starter.
- Driving under the effects of the alcohol.
- Damages to windshields and windows
How to book with Autos Mertens-Rent A Car?
You can book:
- Through this website
- By phone (+34 922 383069)
- By fax (+34 922 376012)
-
Contact us!
Hire
this Saxo for only €70.
Terms